Senior Operations Administrator

Overall Purpose of the Role

To manage all operational administration functions within the Northwest region to ensure that business objectives are met efficiently and effectively.

What you will be doing:

• Supervise the operational administration team in the Northwest region
• Liaise with operational administration teams in other regions
• Ensure all operational administration activities are completed in line with expectations/targets
• Ensure completion of performance and activity reports as required
• Assist in the evaluation of the teams’ performance
• Undertake regular 121 meetings to ensure effective job performance
• Assisting with the recruitment process, including onboarding new employees, when required
• Handling employee enquires and addressing any concerns in line with policies and procedures
• Be creative in finding ways of improving office processes and efficiency
• Assist in the development of systems and processes to achieve improved operational performance

What we ask from you

• Strong interpersonal and communication skills
• Good listening skills and ability to provide clear instructions
• Adapt to multi-tasking and problem solving
• Ability to work within timescales and to deadlines
• A good understanding of Aptus Utilities business processes
• Competent in using office software (eg Microsoft Outlook, Excel and in house Audacia system)
• Previous experience of leading a team would be beneficial

The candidate should demonstrate the following characteristics;

• Lead by example
• Capable of motivating and managing a team
• Strong decision making skills
• Work with a range of personalities and abilities
• Be approachable and understanding
• Motivate and encourage individuals to achieve a common goal

What we can offer in return:

• Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few….. please click on our benefits brochure to view further details
• Gym, fitness and retail discounts
• Donate a Day – we will gift you an extra day off each year to do something for charity or within the community
• Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
• We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round

This position is a 12-month Maternity Cover to lead the operational administration staff based at Head Office. The role will be fulfilled in addition to a current role, albeit the current role commitment will be reduced to create availability for the new responsibility. Reporting to the Northwest Regional Manager, this position is an ideal opportunity for an ambitious individual to further their career.

This is a full-time position working within an office environment

Location – Aptus House, Units 19-20, Barrs Fold Road, Wingates Industrial estate, Bolton, BL5 3XP

What’s next?

If you are shortlisted for this role, you will be contacted by a member of our People Team or Manager, who will usually arrange a short telephone interview before arranging a face-to-face interview.