New Water Connections

Leave your new water connection in the safe hands of Aptus. We will connect your development project to the water network via OFWAT-approved new appointments and variations solutions (NAV), and we will manage the whole process for you so that you can focus on running your business.

Our highly experienced water supply and engineering team will design, plan, test and fit your new water connection for you. As part of our service offering, we can install private water pipes (WIAPS).

To find out more about our water supply and connection service, speak to our team of experts on 01204 325 000, or leave us a message via our contact form.

New water connections for industrial, commercial and residential developments

Having worked with over 300+ clients over the last decade, our unrivalled experience in the construction and development sector has enabled us to fit water connections for some of the UK’s leading property, industrial and commercial development companies. We know life gets busy, which is why we offer a ‘one-stop shop’ service managing the entire connection process for you. Our award-winning team of project managers and water engineers will manage every step of the process for you ensuring deadlines, budgets, and safety regulations set out by statutory organisations are being met. If you like to speak to us about your project’s requirements and find out more about how we can help you, contact us here, or on 01204 325 000.

    Speak to one of our experts about your project

    What we offer

    • Water design and planning
    • Water chlorination testing
    • Installation of water mains and services (including excavating, backfilling and reinstatement)
    • Metering including fitting, alterations and removals
    • Fitting water meters
    • WIAPS – private water pipe installation
    • Project management for water connections

    Why choose Aptus for your new water supply via the national water network

    • Award-winning industry specialists since 2010
    • Fully-managed service
    • Certified by the Lloyds Water Industry Registration Scheme (WIRS) with scope of registration for Construction Routine Under Pressure Connections (CRUPC)
    • Specialist project management
    • 250 fully equipped and skilled personnel
    • Nationwide operations
    • Competitive rates
    • Independent Connections Provider (ICP) with direct connections onto the distribution network

    New Water Connections
    Case study

    Multi Utility, PJ Livesey and Story Homes, Lancashire, 330 plots

    PJ Livesey and Story Homes

    Aptus worked on the historic conversion of Lancaster Moor Hospital alongside PJ Livesey and Story Homes to create an award-winning luxury development of over 300 homes. Aptus won the contract to deliver gas, water and electricity to the site in May 2013 …

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    Frequently Asked Questions

    What is the difference between a new appointment and a variation

    A new appointment is made when there is a new water or sewage company that wants to provide services in a specific area.
    A variation is when an existing NAV company wants to make changes to the way they provide services, for example, if they want to change their prices or the areas they cover.

    Eligibility criteria for a new appointment or variation

    To be eligible for a new appointment, the qualifying site must meet at least one of the following Ofwat criteria.

    1. Unserved criterion

    There are no other NAV companies currently providing water or sewage services to the area in question.

    2. Consent criterion

    The NAV company has the consent of all NAV companies that currently provide water or sewage services to the area in question, and any existing companies agree to a site or premise transfer.

    3. Large user criterion

    The developer or customer(s) of the site wishes to appoint a new supplier to serve their area/premises and is a large user of water or sewage services, i.e. an annual minimum of 50 megalitres of water for areas in England, and 250 megalitres for areas in England and Wales.

    How long does a new appointment take?

    The time it takes to appoint a new NAV company can vary depending on the type and complexity of the application.

    Ofwat says that, on average, it takes them around 85 days to process a new appointment application including a 28-day consultation period.

    This includes a 5-stage application process split into;

    • pre-application stage
    • initial checks
    • assessment and recommendations
    • public consultation
    • final decision

    How long does it take to get a new water connection or meter?

    The amount of time it takes to get a new water connection or meter depends on the location and size of your project. It can take up to six months from application to the final setup for a water connection to be installed in some areas. Elsewhere, the process can take as little as two weeks.

    We will always aim to keep installation times to a minimum and provide you with approximate timescales as part of your quote.

    How much does a new water connection cost?

    Connection charges vary depending on the size and type of connection you require. The cost of a new water connection may include connection, infrastructure and sustainable infrastructure charges such as:

    • Admin fees
    • Connection fees
    • Building water
    • Re-inspection fees
    • Additional traffic management fees
    • Wastewater connection fees
    • Sustainable drainage fees

    We will provide you with a quote for the work and any applicable connection charges upon request.

    Why choose Aptus Utilities for your water connection project?

    Aptus Utilities is a leading multi-utility company operating nationwide. We are award-winning industry specialists certified by Lloyd’s Water Industry Registration Scheme (WIRS). Since 2010 we’ve connected 300+ businesses within the housing, retail and other sectors to the distribution network with the help of our 250 skilled personnel. Contact us on 01204 235 000 to discuss your project or fill in our contact form.

    Got any questions?

    If you're looking to enquire about any of our services, or have any questions, please get in touch by phone or email.

    Email: Call: 01204 325 000