Credit Manager

Overall Purpose of the Role:

We are seeking an experienced, hands-on Credit Manager to take full ownership and management of our Credit Control function. Supporting the CFO, you will be responsible for driving all aspects of credit management from cash collection and query resolution to strategic reporting and stakeholder engagement. This is a key role with significant impact on cash flow and financial visibility.

You will work closely with internal and external stakeholders including Quantity Surveyors and Senior Leaders to ensure accurate and timely resolution of client queries and disputes, while providing insightful, actionable KPIs that highlight risk areas and collection priorities.

What you will be doing:

• Take full ownership, oversee and manage the credit control function, ensuring timely cash collection and minimal aged debt across the customer base.
• Proactively manage the debt chasing process, ensuring persistent but professional follow-up on overdue accounts.
• Manage escalations and client disputes, working closely with the Commercial team to ensure timely and effective resolutions, including arranging and attending client meetings to resolve negotiation and disputes.
• Deliver clear, insightful reporting on aged debt, cash flow forecasts, and credit risk exposure and present to Executive Leadership Team including providing weekly commentary that highlights accounts requiring attention and supports strategic decision-making.
• Design and maintain an accurate cash forecasting process, incorporating expected collections, dispute resolutions, and payment patterns to provide reliable forward-looking visibility to the CFO and wider business.
• Define, track, and continually refine key performance indicators (KPIs) that monitor credit performance and drive improvement.
• Collaborate cross-functionally to enhance and automate credit processes, improving efficiency, accuracy, and visibility.
• Ensure compliance with internal controls, setting company policies around bad debt write offs, collection escalations and litigation

What we ask from you:

• Proven knowledge of order to cash processes and experience in implementing improved processes to maximise cash receipts
• Proven experience in credit and people management or credit control leadership, ideally in construction or related sectors.
• Strong understanding of credit risk, debt collection, and customer account management.
• Experience working cross-functionally with commercial teams to resolve account queries.
• Analytical mindset with strong Excel skills and the ability to translate data into meaningful insights for senior management.
• Ability to own, track, and respond to accounts requiring action, including identifying and progressing the appropriate stage of debt resolution (e.g., STOP, payment plans, legal escalation).
• Excellent communication, negotiation, and interpersonal skills, with the confidence to influence stakeholders at all levels.
• A high level of initiative, ownership, and the ability to operate effectively in a dynamic, fast-paced environment.
• Manage team effectively in line with KPI’s

Key Competencies:

• Managerial experience required
• Demonstrates strong accountability and follow-through on actions
• Analyses data to identify risks, trends, and collection opportunities
• Previous experience of establishing company policies
• Communicates clearly and professionally with internal and external stakeholders
• Continuously improves processes and strengthens internal controls
• Understands the strategic importance of cashflow and working capital
• Provides accurate and insightful reporting, KPIs, and cash forecasts
• Proficient in Excel, ERP systems, and reporting tools
• Comfortable operating in a fast-paced, evolving environment

What can we offer in return:

• Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few..
• Gym, fitness and retail discounts
• Donate a Day – we will gift you an extra day off each year to do something for charity or within the community
• Enhanced training and development
• Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
• We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round

Job Type: Permanent

Office Location: Aptus House- Unit 19-20, Barrs Fold Road,  Wingates Industrial Estate, Bolton, BL5 3XP.

What’s next?

Please send CV and contact details to careers@aptusutilities.co.uk

If you are shortlisted for this role, you will be contacted by a member of our People Team or the Hiring Manager, who will usually arrange a short telephone interview before arranging a face-to-face.