Key Account Manager- North

“I like being part of a growing company being involved in helping expand new Regions whilst working with Developers. I like that everyone is always approachable so I am able to ask other departments for advice if needed. I like how each day varies from the next, the role of BDM and estimating means I can retain client relationships and gain new ones, as well as pricing exactly their requirements and update any changes immediately. I like the responsibility of growing the Region and the satisfaction when the hard work pays off and we get the award through! Everyone in the team gets on well with each other and always willing to help . We are like a little family, and they make work a happy place to be” –  Eleanor, Key Account Manager

Overall Purpose of the Role:

The overall requirement/expectation of a Key Account Manager is to ensure their customers are managed effectively, enquiries are received, orders are maintained and increased whilst ensuring customer service levels are the best they can be.

What you will be doing:

• Manage new enquiries from customers – receive enquiry, review info, speak to customers and validate etc
• Keep tabs on their tenders to ensure the tender return date is met, liaise with Estimators and design to ensure expectations met in terms of the quote being ready.
• Complete tender document once estimate is compiled by the estimators ensuring that the requirements set out at enquiry received stage meets what has been tendered.
• Complete the letter/contract document, check and issue to customer.
• Manage the tender through all platforms of logging – internal management systems.
• Regular updates obtained through communication/meetings as to tender progress.  All tenders tracked and updates provided through all channels.  All tenders managed through to closure – Lost or secured.
• Client communication kept to expected levels through verbal, written and in person methods.
• Ensuring client expectations are met throughout
• Attend corporate events as required
• Feedback into business outcome of meetings – good, bad, ugly – report as required and see through to resolution.
• Liaise with all departments in the Aptus process to ensure expectations are met.  Support and work collaboratively with peers to achieve common goal.

What we ask from you:

• Strong communication skills
• Proficiently contribute and lead meetings
• Willingness to work within Aptus’ company ethos
• Effective networking skills
• Experience in customer relationship managing/co-ordinating
• Effective time management
• Leadership qualities
• Commitment to the success of Aptus Utilities Limited
• Commitment to the company values

What we can offer in return:

• Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few….. please click on our benefits brochure to view further details
• Gym, fitness and retail discounts
• Donate a Day – we will gift you an extra day off each year to do something for charity or within the community
• Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
• We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round

Office Location: Unit 19-20, Barrs Fold Road, Wingates Industrial Estate, Bolton, BL5 3XP

What’s next?

Please send your CV and contact details to careers@aptusutilities.co.uk

If you are shortlisted for this role, you will be contacted by a member of our People Team or the Hiring Manager, who will usually arrange a short telephone interview before arranging a face-to-face.