Operations Administrator

“I have worked for Aptus for a couple of months now and no two days are the same.  The work that is involved keeps me on my toes which I do love as it makes a working day go smoothly and faster, my role is based in an busy office environment and I am always learning new tasks to assist in all administration responsibilities.  My team are great, very friendly and funny, my day is anything but boring with them and they have made settling into a new job very comfortable. The teams out on the sites are great too, always have a smile for me when they come into office.  Senior members of staff are very helpful and will assist in anything I am not sure about”

Amanda, Administration Assistant

Overall, Purpose of the Role:

To provide administrative and programming support to the Operations department.

What you will be doing:

• Create documentation to be issued to site, including work instructions
• Liaise with technical departments (gas, water and electric)
• Communicate with internal and external customers to ensure delivery of schemes
• Complete and issue whereabouts documents to relevant departments and external customers
• Chase and co-ordinate paperwork from clients and asset owners
• Ensure systems are kept up to date
• Complete and submit paperwork to relevant teams
• Perform general administration duties
• Create and modify documents using Microsoft Office
• Create and maintain weekly/monthly reports
• Maintain hard copy and electronic filing system
• Upload documentation to Aptus operational staff to enable them to work safely and correctly
• Create road opening notice permits for works within the highway and public areas
• Complete opening and closing permits
• Programme works for Multi Utility teams as per customer requests
• Prepare jointing programme with jointing work instructions
• Submit relevant paperwork to asset owners for approvals prior to connections
• Raise payments for POC’s/infrastructure charges

What we ask from you

• Experienced administrative background
• A strong communicator across all internal and external stakeholders
• Positive approach to customer and clients
• A proactive approach to solving problems and seeking information
• Good experience and working knowledge of using Microsoft Excel, Word and Outlook
• Committed to high quality customer service, administrative support and project co-ordination
• Team player with the ability to work under pressure and meet deadlines
• Ability to multi-task, prioritise and plan to meet tight deadlines to achieve required targets is essential
• High level of accuracy and attention to detail
• Evidence of interest in, and commitment to, the success of the Aptus Utilities Limited
• Understanding of and commitment to the company values

What we can offer in return:

• Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few….. please click on our benefits brochure to view further details
• Gym, fitness and retail discounts
• Donate a Day – we will gift you an extra day off each year to do something for charity or within the community
• Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
• We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round

This is a full-time position working within an office environment

Location: Unit 16a, Follingsby Park, Gateshead, Tyne and Wear, NE10 8YG

Whats next?

Please send your CV and contact details to careers@aptusutilities.co.uk

If you are shortlisted for this role, you will be contacted by a member of our People Team or Manager, who will usually arrange a short telephone interview before arranging a face-to-face interview.