Step-by-Step Process: What Customers Can Expect from Quote Through to Completion

At Aptus, we pride ourselves on our comprehensive and transparent approach to delivering multi-utility connections. From the moment you request a quote to the completion of the project, we’re with you every step of the way. Here’s what you can expect when you choose to work with us:


Step 1: Request a Quote

Your journey with Aptus begins with a simple request for a quote. This initial step is crucial as it sets the foundation for your project and allows us to understand your specific needs and expectations.

Whether you are interested in electricity connections, water connections, gas connections, street lighting, water testing and chlorination, or EV charging points, we’re here to provide a competitive and comprehensive quote. Our team of experts will assess your needs, consider the specifics of your project, and provide a detailed quote that outlines the cost and timeline for the project.

The process starts with an initial consultation, where we discuss your project in detail. We’ll ask about your project’s scope, your timeline, and any specific requirements you may have. This conversation helps us understand your vision and allows us to tailor our services to meet your unique needs.

Our team will conduct a preliminary assessment of your project after the consultation. This involves reviewing existing plans or designs, assessing the site if necessary, and considering potential challenges that might affect the project’s cost or timeline. We use this information to create a detailed and accurate quote for your project.

Our quotes are comprehensive and transparent, with no hidden costs. We itemise each service so you know exactly what you are paying for. We believe in fair and honest pricing and are committed to providing value for money.

Once we’ve prepared your quote, we will present it and walk you through each aspect. We will explain the costs associated with each service, the timeline for the project, and any other details that are relevant to your project. We’re here to answer any questions and make any necessary adjustments to meet your budget or timeline.


multi utility planning quote process


Step 2: Project Planning and Design

Once you’ve accepted our quote, we transition into the critical phase of project planning and design. This stage is where we lay the groundwork for the successful execution of your project, and our in-house team of designers and planners play a pivotal role.

Our team will initiate a detailed consultation process with you to understand your needs and expectations. This involves a comprehensive discussion about your project’s scope, your timeline, and any specific requirements or constraints you may have. We believe that a thorough understanding of your vision is the key to creating a design that aligns perfectly with your needs.

Following the consultation, our team will conduct a thorough site survey. This allows us to understand the unique characteristics of your site, identify any potential challenges, and plan for them in our design. Whether it is the layout of the land, existing infrastructure, or environmental considerations, we consider all factors that could impact the design and installation of your utilities.

With a clear understanding of your needs and the specifics of your site, we then move on to the actual design process. Our team of experienced designers will create a bespoke design for your project, ensuring that all your utility needs are met efficiently and effectively.

Our designs are not only functional but also consider future needs and growth. We understand that your project may evolve over time, and we ensure our plans are flexible and scalable to accommodate any future changes or expansions.

During the design process, we also focus on sustainability and environmental impact. We aim to create designs that are not only efficient but also minimise the impact on the environment. We incorporate the latest technologies and practices to ensure our designs are as green as possible.

Once the design is complete, we present it to you for approval. We walk you through every aspect of the design, explaining the rationale behind our decisions and how the design meets your specific needs. We value your input and are open to making any adjustments necessary to ensure the design meets your complete satisfaction.


Step 3: Installation

With the planning and design phase complete, we move on to the installation. This is where our team’s expertise and commitment to excellence truly shine. Our team of skilled and experienced engineers will carry out the installation, adhering to the highest safety and quality standards.

The installation process begins with thorough site preparation. Our team will ensure that the site is ready for the installation of your utilities, taking into account all necessary safety precautions. We understand that each site is unique, and we tailor our approach to meet the specific needs and challenges of your project.

Next, we proceed with the installation of your chosen utilities. Whether it is electricity connections, water connections, gas connections, street lighting, water testing and chlorination systems, or EV charging points, each installation is carried out with meticulous attention to detail. Our engineers use the latest tools and technologies to ensure a smooth and efficient installation process.

Once the houses are built, Aptus stands ready to connect them to the water and electricity supply. Our commitment to efficiency is demonstrated by our ability to complete these connections within just 10 days

This rapid connection time is a significant advantage for developers, as it allows for quicker occupancy of the houses. In contrast, other companies typically take up to 6 weeks to complete this process. Our speed and efficiency mean you can get people into the houses quicker, providing a valuable boost to your project’s timeline.

During the installation, we strongly emphasise communication and will keep you informed at every stage, providing regular updates on our progress. We will let you know if any issues arise immediately and work with you to find a solution. Our goal is to ensure that the installation process is as transparent and stress-free as possible for you.

Throughout the installation, our team adheres to strict health and safety guidelines. We take the safety of our team and your site very seriously, and we have rigorous protocols in place to ensure a safe working environment. All our engineers are fully trained in health and safety procedures, and we conduct regular safety audits to ensure these high standards are maintained.

Once the installation is complete, our team will conduct a thorough clean-up of the site, leaving it in a tidy and safe condition. We understand that our work is part of a larger project, and we’re committed to leaving the site in a state that allows you to proceed with your next steps unhindered.


The Implications of Multi-Utility Companies on Traditional Suppliers


Step 4: Testing and Commissioning

Once the installation is complete, we transition into the crucial phase of testing and commissioning. This step is vital to ensure that all systems are working as they should and that they meet all relevant safety and quality standards.

Our team of experienced engineers will conduct a series of rigorous tests on each utility system. These tests are designed to verify the functionality, safety, and efficiency of the system. For example, we will check that electricity connections are delivering the right voltage, that water connections have the correct pressure and are free from leaks, and that gas connections are secure and functioning correctly.

In addition to functional tests, we also conduct safety tests to ensure that all systems comply with the latest safety regulations. We understand that the safety of your site and its occupants is paramount, and we leave no stone unturned in ensuring that all systems are safe to use.

Once testing is complete, we proceed to the commissioning phase. This involves setting up the systems for regular use and making any necessary adjustments to ensure optimal performance. Our team will fine-tune each system, ensuring that it is ready to deliver reliable service from day one.

Our team will only leave your site once we’re delighted that everything is in perfect working order. We take pride in our commitment to quality and safety, and we will sign off on a project once we’re confident that we’ve met these high standards.


Step 5: Aftercare and Maintenance

At Aptus, our commitment to our customers continues even after the installation is complete. We understand that to ensure the longevity and efficiency of your utility systems, regular aftercare and maintenance are essential.

We provide comprehensive aftercare services, including routine inspections and maintenance. Our team of engineers will regularly visit your site to check the systems, make any necessary adjustments, and ensure that everything is running smoothly. These visits are an opportunity for us to identify and address any potential issues before they become problems, ensuring the continued efficiency of your utilities.


Aptus multi utility project handover two workers

Step 6: Completion and Handover

The final step in the process is the completion and handover. This is a significant milestone, marking the successful delivery of your utility project.

We will provide you with all the necessary documentation and information you need to operate and maintain your utilities. This includes detailed manuals, safety guidelines, and maintenance schedules. We will walk you through all the documents, ensuring you understand how to operate the systems safely and efficiently.

We will also be on hand to answer any questions you may have and to provide any additional support you may need. Whether you need training on how to operate the systems, advice on maintenance, or assistance with future expansions, our team is always ready to help.

At Aptus, we’re committed to providing our customers with a seamless and hassle-free experience. From quote to completion, you can count on us to deliver a comprehensive and high-quality service. We’re not just a utility provider; we’re a partner in your success.

Contact us today to request a quote and to learn more about how we can help with your utility needs.

Published on 9th October 2023

Got any questions?

If you're looking to enquire about any of our services, or have any questions, please get in touch by phone or email.

Email: Call: 01204 325 000